Time for a rant:
I have a smartwatch. The only reason I have a multiple hundred dollar smartwatch on my arm is because it came “Free” with a new phone.
And, I like the watch. I don’t use all the features but it works well to tell the time and I suppose I could actually use is as a phone too.
Anyway, this is not to sell you on watch features.
Because this is a portable glass item I’ve been paying the five bucks a month for the insurance because this stuff is expensive to fix and all tech dies after a while - especially anything with a battery.
A few weeks ago I noticed the watch was dead by a little after noon so this weekend I got around to see if I could get the battery replaced or the watch replaced or something.
Yesterday afternoon, I get to support and they have me try all the power-sucking things and turning them off. They had me send some diagnostics report right to Google.
The result? “Try keeping all the features turned off and see if the battery life improves”
Sigh. Okay, FINE.
But then I got to thinking: I paid for an extended warranty so I could use all the features of the watch and not the ones that don’t suck battery life. I might as well just get a $20 Timex and call it a day.
Also, I’ve been paying five bucks a month for the warranty and now I would like the warranty to be honored. Nothing more.
Today, I tried again. It took them half an hour to figure out the problem and my name and then I get bounced around to five different support agents. Five! At this point the support is just comical.
As anybody who has called before, it’s not like your data follows you to the next agent You have to start all over with name and serial numbers and date of purchase. It took me almost 2 hours to get some resolution, which wasn’t a resolution at all.
The solution was they sent me to another website and of course, when I try to enter my serial number they don’t recognize the device so I’m back to square one.
All I want is an RMA number so I can send them the watch to repair. I’m really surprised and disappointed about how hard this was. I’ve lucked out in the past with warranty stuff so this is a bummer.
I’m not giving up though. I’ve sent an email to support and see if that helps any - probably not, but I feel better and that’s the main point.
I said to BW it would have been cheaper to self insure with this stuff.
This reminds me of the time BW dropped her watch and cracked the screen to bits and we were to find out the repair was going to cost twice the price of just buying a new one- so that’s what we did and I sold the old one on eBay for too much money considering it was broken to bits.
So, that’s how I spent a good chunk of my afternoon.
Somehow the child snookered Mommy into stopping at the supermarket for cupcakes so we could have a birthday party for one of her stuffed animals.
Yes, there was singing happy birthday to a stuffed animal and yes cupcakes were eaten.
Soon singing to stuffed animals will be over and we’ll miss it.
What I won’t miss is the crappy support I had today.
Until Next Time,
TH and Co.